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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40290
Experience:  Over 15 years of consulting to the IT industry
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I CANNOT REPLY TO MY EMAILS OR SEND NEW ONES EVERYTHING ELSE

Resolved Question:

I CANNOT REPLY TO MY EMAILS
OR SEND NEW ONES
EVERYTHING ELSE SEEMS OK
ALTHOUGH THE COMPUTER IS SLOW
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which email service you are using, and what exactly happens when you try to send and receive an email?
Thank you
Customer: replied 2 years ago.

Outlook.com

Nothing happens when I try to respond to an email

or try to create a new one

Expert:  Richard replied 2 years ago.
Thank you
Which internet browser are you using? eg: Internet Explorer?
Customer: replied 2 years ago.

Yes, Internet Explorer

Expert:  Richard replied 2 years ago.
Thank you
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart Internet Explorer and tell me if you can now send and receive.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
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