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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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The screen is saying we have a signal problem. It is weak or

Resolved Question:

The screen is saying we have a signal problem. It is weak or lost.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
It is lost. We will see why.
First, what is the make and model of the computer?
Customer: replied 2 years ago.
Sorry if I didn't make. It clear,, the problem is with the television. We cannot get any programmes. It says the signal is weak.
Expert:  Richard replied 2 years ago.
ah ok, what is the make and model of the TV?
Customer: replied 2 years ago.
It is a Sony. Model KDL 26V4000
Expert:  Richard replied 2 years ago.
Thank you
Can you remove the power from it and wait 10 minutes.
Then plug the power back in and tell me if you still get the error please.
Customer: replied 2 years ago.
Thank you. Everything seems to be back to normal.
Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and 3 other Computer Specialists are ready to help you