Hello! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you tried this: If you have any cover / case on the kindle, please remove it for now. Then press & hold the power on / off button on the kindle for about 25 seconds, then turn it back on and check.Please let me know. Thank you.
Still will not let me in or let me go to home page
Sorry, please make sure you remove the cover / case on the kindle, if there is one (i.e., if you put the cover on the kindle previously)
Did you hold the power button long? Make sure to press & hold the power On / Off button hard for about 30 seconds.
If that still does not work, can you go to Settings / device / account, etc., and reset it to factory defaults?
When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,