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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1271
Experience:  MCSE, RHCE, IBM System X Server Certified
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have just got new broadband from virginmedia and wanted to

Customer Question

have just got new broadband from virginmedia and wanted to connect kindle fire to broadband but must have got the password ***** email name wrong as the kindle has failed the authentification
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
Customer:

Hi,

Customer:

My name is***** look forward to assisting you today with your question and providing the best answer possible.

Customer:

Please save this page to favorites( ctrl + d) so that you can use to reconnect till question gets closed

Customer:

Before we start, i would like to ask few questions which i think would help in troubleshoot. Please answer

Customer:

1: Are you able to connect Kindle to WiFi network?

Customer:

2: Do you remember Kindle registered username and password?

Customer:

If not, you can reset kindle password ***** using below link

Customer:

You may enter registered email and enter characters in box and press continue button

Customer:

You will receive a mail which contains link to reset kindle account password *****

Customer:

Click link and reset password

Customer:

Once reset successfully, login Kindle with new password

Customer:

Check if that works

Customer:

Please update status

Customer:

Waiting for reply

Expert:  arsufi2002 replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  arsufi2002 replied 2 years ago.
Dear *****,
Hope you are fine. Didn't find your yet. I am so excited to see if my suggestion works or not.

Would you please update status
Thanks,
Fiyaz

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