My name is***** look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can use to reconnect till question gets closed
Before we start, i would like to ask few questions which i think would help in troubleshoot. Please answer
1: Are you able to connect Kindle to WiFi network?
2: Do you remember Kindle registered username and password?
If not, you can reset kindle password ***** using below link
You may enter registered email and enter characters in box and press continue button
You will receive a mail which contains link to reset kindle account password *****
Click link and reset password
Once reset successfully, login Kindle with new password
Check if that works
Please update status
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