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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33989
Experience:  Over 15 years of consulting to the IT industry
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I have set up my new router and should go live today. It tells

Customer Question

I have set up my new router and should go live today. It tells me to find the icon on the system tray to view available wireless networks. I do not have the icon - help please
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You can do it this way.
Click start, type in
ncpa.cpl
press enter
Right click on wireless network connection and select Connect.
This will show you the available wireless networks
Then you can click on your new network and connect.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

It does not give a connect option only status and disconnect

Expert:  Richard replied 1 year ago.
ok, this means its already connected to a wireless network
Choose then Disconnect, then right click it again and you can then choose connect.
Customer: replied 1 year ago.

The network supplied by Talk Talk is not listed

Expert:  Richard replied 1 year ago.
But it was already connected, so it was already connected to the TalkTalk network Marianne.
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33989
Experience: Over 15 years of consulting to the IT industry
Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.

No it was conn ected to the old router and I have now connected a new one

Expert:  Richard replied 1 year ago.
Is the new one powered on?
And you can't have two connected at the same time...
Customer: replied 1 year ago.

Yes the new on eis powered on

Expert:  Richard replied 1 year ago.
ok, but you cant connect two routers at the same time, you need to plug the cables in from the old one into the new one.
Then check on the new router for the SSID, this is the wireless network name that you connect to, and this is what you have to connect to when doing my instructions.

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