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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31239
Experience:  Over 15 years of consulting to the IT industry
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Give me strength! I have a TomTom One second edition, which

Customer Question

Give me strength! I have a TomTom One second edition, which my son owned, our TomTom died - same edition. We are off to Crete next week so I wanted to download a new Western Europe map to use there. I have the invoice for the map but I cannot find it on my computer nor has it loaded on the TomTom. Trying to get help from the company itself is like getting blood from a stone! Can anybody help please?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You just need to download the maps again.
you device uses TomTom Home, so go to my link below and follow the instructions clicking on Devices using TomTom Home to redownload and install the maps again.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

I'm afraid that is not going to work! I cannot find the map anywhere either to move from my computer or to re-download from TomTom's website! I have paid for it so I'don't see why I need to go back to the site and buy another download. Could there be a problem with the fact that I am using my son's TomTom? It is exactly the same vintage as mine ie model One second edition. When connected to the computer and logged into my account it receives normal minor downloads as updates without trouble.

You mention a 'link below' in your reply but I cannot see one! Did you perhaps forget to add it?

I look forward to your reply,

Peter

Expert:  Richard replied 1 year ago.
Yes, makes it hard when I dont give the link I spent the whole message talking about!
Sorry Peter
Here it is
http://uk.support.tomtom.com/app/answers/detail/a_id/15227/~/how-can-i-download-my-map-again%3F
Let me know the results please
Customer: replied 1 year ago.

I have got to this point many times before! Whathappens is that it does not recognise the device linked to my email address and says do you wish to link this device to this account. Logically there should be a 'Yes' button but there isn't! Similarly there is no area on which to click, or double click, to take me forward at this point.

On the Home page there is a helpful drop down .which says 'change device' but it is greyed out so does not respond!

More simple thoughts please!

Expert:  Richard replied 1 year ago.
ok, that was not in the already tried section Peter, only you were searching for the download.
Are you sure this is the correct email address you used when initially registering the device?
Customer: replied 1 year ago.

Richard - You can see from my first answer that I am using my son's device. So, no it is not the same. His suggestion, for what it is worth is to use the 'nuclear' option and press the reset button under the TomTom! Any good?

Peter

Expert:  Richard replied 1 year ago.
ok, I am not sure what you mean with
"Richard - You can see from my first answer that I am using my son's device. So, no it is not the same"
But a reset is an alternative Peter which you can do

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