How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Satchi Your Own Question
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2467
Experience:  4 yrs of Hardware & Software Troubleshoot exp
18133961
Type Your Computer Question Here...
Satchi is online now

I have an Acer Aspire E1-531 running Windows 8 64 Bit. Its

Resolved Question:

I have an Acer Aspire E1-531 running Windows 8 64 Bit. Its SNID is ***********
My mouse pad wont scroll any pages not on the internet or my office programe. All other parts of the mouse pad seem to be working. I have tried uninstalling the driver and allowing the computer to reinstall it. I downloaded an "updated driver" from the Acer Website but when I tried to install it I had a message stating the driver I had in use was a newer version. I am a computer novice and dont know what else I can do. My laptop is 15months old
Thanks Carolyn
*****@******.***
Submitted: 2 years ago.
Category: Computer
Expert:  Satchi replied 2 years ago.
Satchi :

Hi , Welcome to JustAnswer Thanks & Regards Satchi

Satchi :

It would be better If I can check remotely to fix the issue

Satchi :

Let me know when you come online

Customer:

I am in the UK and am online till about 8pm uk time this evening

Satchi :

Hi

Satchi :

Are you there now ?

Customer:

Yes I am here now

Satchi :

Please click the link

Satchi :

above and join the session

Satchi and 3 other Computer Specialists are ready to help you

Related Computer Questions