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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Your experts say they will send me an email answering my question,

Customer Question

Your experts say they will send me an email answering my question, but the whole point of the question is that I have forgotten my webmail password, so cannot access my emails therefore need to update my password, jenny harvey
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-2ye3bqqj- :

I am ready now Jerry, but please bare with me , I am a disabled pensioner with only one hand and poor eyesight, thank you, Jenny

***** *****nell :

hi, what is the email you are having problems with?

***** *****nell :

(please replace @ with AT when typing your email here)

JACUSTOMER-2ye3bqqj- :

Talk talk webmail refuses to accept my password ***** I cannot view my email, and directed me to your sight to update my password.jenny

***** *****nell :

hi, what is the email you are having problems with?





9:57 PM



(please replace @ with AT when typing your email here)



JACUSTOMER-2ye3bqqj- :

Sorry, did you mean my email address? jennyharvey1attalktalk.net. jenny

***** *****nell :

do you remember your old password? or any other passwords you have used in the past?

JACUSTOMER-2ye3bqqj- :

Only one,chosen so I could not forget it - jehar3247.

***** *****nell :

if you want we can set a new password

JACUSTOMER-2ye3bqqj- :

yes please, that would be great.

***** *****nell :

which password ***** you like to have

JACUSTOMER-2ye3bqqj- :

Cloisonne99 please, with capital C, thank you.

***** *****nell :

done

***** *****nell :

you can Access your webmail now with your new password

JACUSTOMER-2ye3bqqj- :

Thank you so much Jerry, sorry I'm such a computer dummy. Jenny

***** *****nell :

you are welcome.

***** *****nell :

have a nice day

***** *****nell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.