Hello Jess, In answer to your question I am receiving my emails as 'Mail' through the postage-stamp software and nothing abnormal appears there. I have written the whole problem out - but it appears to be excessive in length to what you have received your end. Is there any way I can send you the full text to read?
Dear Jess in answer to your questions:
1) The message came from Google itself (April 14 at 8.32am.
2) Yes I can't able to access my gmail a/c as a result of this action.
3) Regarding my old (redundant) email address closed down by the University in December. When I try and open some software this appears out of nowhere and I can go no further.
Hope this is useful. Regards, Michael
Hello again Jess,
This sounds the best way forward - but as I have warned you ... I am not very computer literater!
In the 'steps list' included in your message of today (08.57) I got as far as the point 'Team view quick support' - with the box providing the ID and Password. Then when I tried to acquire the remote access tool via clicking on the Download button, a small image flew rapidly from this point and disappeared at the top right of the screen. This happened repeatedly each time I re-tried. So consequently I haven't managed to do the download or RUN the tool so far. However, I have the 9 digit ID and password ***** you would like me to send them through to you?
Sorry not to have replied sooner, but many thanks for your assistance in getting my '*****@******.***' account up and running again!
However, I still have the problem of my old University address (*****@******.***) popping-up when I try to open virtually any of the aps on my iPad Mini i.e. iTunes, FaceTime, Mail etc (but Skype is still OK). Also this fault no longer interferes when using my MacBook Pro - I guess because I have 'de-synced' the two machines?
Somehow, this old address needs to be removed so I can have my gMail and iCloud addresses accepted by the iPad. As I mentioned to you earlier, the University cut-off my '*****@******.***' account in December last year - how it survives is a real puzzle!
If you have any suggestions to fix this fault I would be very grateful.
Kind regards, Michael.
Good morning Jess,
In answer to your request for further information regarding the continuing problem that I am having with my iPad.
What happens when I press a key for particular software, for example, 'iMessages,' a box appears on the screen, which is divided into two (laterally):
The upper section contains my 'old' (defunct) University ID:-
The lower section requests me to enter my Password.
Unfortunately, when I was advised that this account was to be shut-down at the end of December, I disposed of my record of its password.
When I approached the IT people at the University regarding the problem that had arisen as a result of their shut-down action, they offered no solution.
The same screen message as above also appears when I press other iPad keys for programmes such as FaceTime, Podcastes and iTunes Store.
I hope I have been clear enough in describing this fault to you.
Dear Jess, 21.04.15
Following your latest advice:
I first tapped 'Settings' Then I tapped 'Mail, Contacts and Calendars' and on the right-hand side of the screen (at the top) appeared my two Accounts i.e. Gmail and iCloud.
So tapping Gmail first, a message appeared at the top of the screen saying - 'There is a problem accessing your account,' and asking me to re-enter the Password ***** *****@******.***. The normal Google 'sign-in box' then appeared with the Gmail (stoneglass) address already filled in.
When I entered this Password ***** tapped 'Sign-in' a new screen appeared saying:
iOS would like to ...
gView and manage my mail
gView my basic profile info
gManage my calendars
gManage my contacts
At this point, as there was no sign of my OLD University email account appearing, I stopped and returned to the 'Settings' screen and entered my iCloud Account. Thereupon, I was invited to 'Sign into iCloud' by entering the Apple ID Password ***** '*****@******.***.uk' rather than the current Password ***** this account (Letterbox15). However, as I advised you earlier, unfortunately I have disposed of my Password ***** this earlier (defunct) address and could proceed no further!
Hope the above helps you in your quest.
Good afternoon Jess,
No success with your latest advice I am afraid! When I switch the iPad on the screen first displays all the installed aps. Then when I press 'Settings' a new screen appears divided vertically into two parts - the left is titled 'Settings' and the right is titled 'General'. When (as you instructed) I tap iCloud (under 'Settings') a box appears in the centre of the screen directing me to sign in using the Apple ID password ***** 'm.anderson @staffs.ac.uk'. However, now not having a record of this password ***** longer, I can't sign-in to carry out your further instructions. So everything still focuses on getting rid of [email protected]
Hi Michael,In that password ***** is the email address part not editable? I mean, to enter your new and working iCloud account, then the password?If you are not allowed there to enter your new and working icloud account, then you need to first delete the existing iCloud account that is in use so that you can then use the new icloud account.Please refer to the procedures from this link:http://osxdaily.com/2014/10/19/how-to-delete-icloud-account-ios/Also, please try the procedures in this video and see if it will work for you:https://www.youtube.com/watch?v=OlTsUzXYrE4
This article also describes the entire process in details:
Keep me posted.Best regards,Jess
In answer to your question, the email address: "*****@******.***" appears totally immovable or altering as described below!
I followed the procedure stipulated in the first address in your latest email viz. "How to Delete an iCloud Account ...... etc.
1. I located iCloud in the settings (with my University address below it).
2. Then I tapped 'Sign Out' (at bottom of page in red) on doing this a note appeared advising that I would loose all my Photo-Stream photos, but as I have nothing special saved I continued the Sign Out procedure.
3. Another note then appeared saying that any recent changes in Documents & Data would be lost. But I ignored this too and took the 'Delete from iPad' option.
4. A further note then appeared giving three further options regarding what I would like doing with the previously synced iPad data on the pad - and I opted for 'Keep it on my iPad'.
5. However, the next screen appeared demanding the Password ***** '*****@******.***' and it was completely immovable or part-changeable. Thus the same impasse again - confirmed by another screen-message advising me that my Apple ID or Password ***** incorrect!
PS Is it possible that Apple in its file on me have a record of the last Password ***** I was using before the University cut me off? of December?
Sorry for the delay in replying. I did what you instructed in your last communication i.e. when the THREE options appeared (under 'Turn Off Safari) I selected 'Delete from my iPad'. But just as before, the same message demanding the Password ***** '*****@******.***' appeared and could not be altered. So I am still unable to get rid of this old address or delete the current iCloud address in order to obtain a new one as you recommended.
As regards ***** ***** for the defunct 'University a/c' being associated with the setting up my iClouI address, I didn't acquire my iCloud address (*****@******.***) until 10th April - confirmed by a 'Welcome to iCloud Mail 'message - thus long after my University address had been shut down. So I think that the forgotten Password ***** ***** most likely to be associated with my earlier defunct University address.
Another curious thing is the strange behavior of my MacBook which has only very recently occurred (over the last few days). This is in regard to my gmail address (*****@******.***) which has mysteriously altered i.e. it should be and always has been -
But it has now very recently become:
I don't know how this has happened, but the worrying thing is that 'Letterbox13' was part of my earlier gmail Password, which I fortunately changed in the beginning of April.
To check the possible implications of this situation, I have recently sent an email to a friend using the above 'long' address' i.e. including Letterbox13 at the beginning. She has received it, but the sender's name title (***** *****) has been replaced on her print-out by the title 'Letterbox13'. I am pretty sure that I have not done anything independently on the MacBook which could have brought this about, since we have been in contact. Your advice concerning how I can get back my old MacBook address and why this should have happened would be much appreciated.
You are most welcome to access my Mac. What do you want me to do this end?
Kind Regards, Michael
As you instructed I clicked on the link - http://.teamviewer .... etc. ....
The next screen that appears is titled 'TeamViwer Download for Mac which I scrolled down until I located the option - Additional downloads for the Instant customer, team viewer Quick Support.
Below this was the Apple symbol and to the right of it the label - Download v10.0.41401. Clicking on this nothing much happened apart from (something) flashing (very fast) from left to right across the screen each time I pressed the key.
I have got the panel on the left of the screen 'open' and it has the following information that you need:
Your ID - 123 456 789
Your Password ***** 1234
Below this is a green button saying - Ready to connect (secure connection).
I have left this page open on my Mac and not closed the small team viewer window as you instructed.
Kind regards ***** *****
PS I am sorry that I am so poorly literate regarding the inner workings of computers. which must make your task even more difficult.
I am afraid I have been away for a while. However, now back. Regarding the need to get the tool you require I have tried again and will go through the actions taken.
Firstly, using the <http://www.teamviewer.com.en.download.mac.aspx> I got the page viz. 'TeamViewer download for Mac. Ignoring the 'TeamViewer full version' at the top of the page I scrolled down to the next section - 'Additional downloads for the Instant Customer, Team Viewer Quick Support'. The contents of this was listed as below :
Simple and small customer module, runs immediately without installation and does not require administrative rights - optimized for instant support.
Below this roughly in the center was the Apple Logo and to the right of it, the label - Download v10.0.41401. As before, clicking on it, nothing happened apart from (something) flashing (very fast) from left to right across the screen each time I pressed the key.
To double-check I tried all the buttons nearby but had no more success
Best regards, Michael
Using the below address takes me exactly where we were this morning i.e ready to down-load v10.0.41404 but it would not open! Again now by highlighting the below address accompanied by the RED ARROW - it is just the same i.e. it will not activate!
So do I proceed on to the next stage you have directing me to or wait for your comment
In reply to your next question - I can download most files without any difficulty. But I am not familiar with DMG files.
That should be the button that you need to click to DOWNLOAD the remote access tool. I was asking you, if you are able to download files online normally because this download procedure should be the same when downloading any files only.
However, in this case, the file to be downloaded is a DMG file.
When clicking on the button, you shall be prompted to download and save the file. I am using Google Chrome browser and it looks like this:
Now, you need to remember where you saved the file, it can be in your Documents folder or on your desktop screen, just remember that the name of the file is "TeamViewerQS.dmg"
When you can find that downloaded file, double click on it to run. That is the time that you will get a unique ID and password.
Will you please be kind enough to tell me how I can get to the right place in order to complain about my e-mail address modification. I am loosing some valuable incoming mail and at the moment this is my top priority! I have done nothing with this address (*****@******.***) to cause this to happen and urgently need to get it put right.
Also I go away early next Tuesday morning and won't be back until late on 19th May. I am sorry that my inability to understand what you are doing for me is slowing everything down. I hadn't realised what it all involved!
Hi Michael,Since you mentioned that you are using MAC, the executable file, it is also called a program, has the .dmg file extension. In Microsoft Windows, the extension is .exe.Have you tried to locate the file named "TeamViewerQS.dmg" or "TeamViewerQS" in your downloads folder to see if you have already downloaded it?If you find it, double click on it to runt he quick support tool. If you cannot find it, then I believe the file was not downloaded.In this case, let us try another remote access tool, this time we will use JOIN.ME. Please click on this link:https://www.join.me/In that page, click on the green arrow in the section that says "start meeting", then you will be asked to download the tool. Here is the screen shot:http://filesxpress.com/d-26263b3aRun the downloaded file and then give me the 9-digit code that you will see at the top of the small JOIN.ME window that opens.Then give me the 9-digit code so that I can connect to your Mac.Keep me posted.Jess