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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 15 years of consulting to the IT industry
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i cant access my tablet authenticating problem

Customer Question

i cant access my tablet authenticating problem
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is the issue you cannot unlock the screen on the Tablet? Or connect to the wifi network?
And what is the make and model of the Tablet?
Thank you
Customer: replied 2 years ago.

IROPRO

Expert:  Richard replied 2 years ago.
Is the issue you cannot unlock the screen on the Tablet? Or connect to the wifi network Mary?
Customer: replied 2 years ago.

CANNOT CONECT TO WIFI

Expert:  Richard replied 2 years ago.
Thank you Mary
We will get the wifi password ***** There are a number of ways to do this.
Do you have a windows or mac computer already connected to wifi? And if so, which version is it running as we can get the password ***** need to use on the Tablet, from the computer.
I can also do these steps for you to get the password ***** remote desktop, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.

yes the computer im talking to you on is conected and running fine

Expert:  Richard replied 2 years ago.
Thanks Mary
We can get the password ***** the wifi to use on the Tablet from this.
To do this
Click Start and type in
wireless networks
press enter
Right click on your wireless network and select Properties
Click on Security
Click in the Box Show Characters and you will see your wireless password *****
Make sure please you are entering it exactly as it is displayed
eg: PASSword ***** ***** to passWORD
Let me know if you still have difficulties please

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