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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38401
Experience:  Over 15 years of consulting to the IT industry
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I have a Samsung Galaxy gear watch purchase daughter

Resolved Question:

I have a Samsung Galaxy gear watch purchase for my daughter last September....it was second hand from eBay.
I have confirmed that it is still in warranty but apparently Samsung require proof of purchase and will not accept an ebay proof.
The problem is the watch will not turn on........I have confirmed that the charger is ok....any ideas?
Regards,
Mike
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to turn the watch on Mike?
Thank you
Customer: replied 2 years ago.

Nothing at all

Expert:  Richard replied 2 years ago.
Thanks Mike
Remove the charger
Hold the power button down for 10 seconds then release.
Then connect the charger and wait 5 minutes
Then try to turn it on.
Let me know the results please
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

It appears to be working fine........Thanks RichardSmile

Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you