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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36835
Experience:  Over 15 years of consulting to the IT industry
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I purchased to download files, which I need and know they are

Customer Question

I purchased to download files, which I need and know they are safe UFPBot-activation and UFPBot-Setup now Norton have blocked or removed them, paid £147 for there use, from a good source, need Norton to unblock them or stop removing them!
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What actual service are you trying to purchase? I need to know this please.
Thank you
Customer: replied 2 years ago.

from Simonpattonracing there are betting bots connected to betfair, he has the licience for them, which I brought 1, for £147 they have been fine, until yesterday, norton blocked or removed them, they supply selections from simonpatton, uploaded on the bot and the bot places bets on betfair, all legal, betting bots are common knowledge, need norton to stop blocking the Bot

Expert:  Richard replied 2 years ago.
Thanks
To do this Michael,
Open your Norton product.
On the main window click Tasks and there on the Security History option
On the opened window click on the drop down menu and select Quarantine
On the list find the file you want to restore
Click on More Details (bottom, right side)
On the new window click on Options (bottom)
Click on Restore file
Check the "do not detect it any more option" during the restore
Close windows
This will stop it being removed.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

been through your instructions still not working

Expert:  Richard replied 2 years ago.
You restored the file and selected the
"Check the "do not detect it any more option" during the restore"
So you completed all steps correctly?

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