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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9710
Experience:  Computer specialist
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Old Kindle broken. Bought new one. Need help registering. Being

Resolved Question:

Old Kindle broken. Bought new one. Need help registering. Being told password ***** Not sure of correct one
Using: Id ioitym@ virginmedia.com
password: tymawr101
***** *****
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try using ioitym @ kindle . com with the password tymawr101
Let me know if that helps please.
Customer: replied 2 years ago.

no joy having used your suggestion. Could wi-fi network be relevant. Using virgin media

Expert:  Randy Computer Tech replied 2 years ago.

yes, your new kindle will need to be connected to wifi in order to register the kindle. I believe your email and password ***** correct for your Amazon account. You will need to know your wifi user name and password ***** connect the kindle.Your default Wireless network name and password ***** printed on back of your Virgin Media Super Hub. Your wireless network name would be printed as SSID (Service Set Identifier) and Wi-Fi password (Network Key) would bePassphrase

Try this on the kindle please>

* To connect to Wi-Fi follow these steps:

* Tap the Quick Settings icon

* Select Wi-Fi.

* Ensure Wireless Networking switch is in the on position. *

Your home network should appear in the list.

* Tap the name of your network. A lock symbol will appear next to your network if it requires a password.

* Enter the characters of the password ***** the onscreen keyboard.

* If you need help locating your password ***** me know.

* Then Tap Connect.

* In the future your Kindle will automatically connect to the network that was most recently used.

Expert:  Randy Computer Tech replied 2 years ago.
Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!
Customer: replied 2 years ago.

Still no joy. Using amazon log in and password ***** still being told password ***** Have tried to create a new account but no success.

Have been able to enter list of books I am hoping to read on laptop so some good news

Expert:  Randy Computer Tech replied 2 years ago.
okay, have you connected the kindle to your wifi?
The password ***** you enter first is for the wifi.
Your default Wireless network name and password ***** printed on back of your Virgin Media Super Hub. Your wireless network name would be printed as SSID (Service Set Identifier) and Wi-Fi password (Network Key) would be next to the Passphrase heading.
Randy Computer Tech and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Success! Used info from back of router Thanks for help