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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Computer
Satisfied Customers: 8996
Experience:  Over 20 years experience with Apple/Windows desktop publishing, design, troubleshooting
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I have an OKi B411d Printer, that the paper jammed in. Having

Customer Question

I have an OKi B411d Printer, that the paper jammed in.
Having removed the paper, it comes up with the error code 491 'TRAY1 EMPTY'
Can you help ?
Thanks
Submitted: 2 years ago.
Category: Computer
Expert:  Mike the Mac Medic replied 2 years ago.

It is trying to print from tray 1 and there is no paper in the tray. Unplug the printer from power for a few minutes and check all trays.

Customer: replied 2 years ago.

I fixed it, before your reply (by taking paper tray out and checking that rollers above were free).

Had already turned off power supply, and checked trays..did not work..still had error code.

Expert:  Mike the Mac Medic replied 2 years ago.
That is what I meant by check trays. Ok great
Customer: replied 2 years ago.

Thanks.

Expert:  Mike the Mac Medic replied 2 years ago.
No problem

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