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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My toshiba Satellite C855 refuses to boot or reboot. A message

Resolved Question:

My toshiba Satellite C855 refuses to boot or reboot. A message saying "diagnosing your PC" appears with the dots circling but that's all, it won't progress from there. How can this be fixed?
Thanks
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to Just Answer
what version of windows is installed on the Machine
Xp vista 7 or 8
Customer: replied 2 years ago.
Windows 8
Expert:  James K. replied 2 years ago.
Ok
we can so a restore ,
do you have any data on the machine you need ?
Customer: replied 2 years ago.
Everything has been emailed and is backed up
Expert:  James K. replied 2 years ago.
Now restart the computer by pressing the power button -
IMMEDIATELY start tapping the F12 key on the keyboard until the "Boot Menu" screen appears.
Using the arrow keys, select and press "Enter".
On the next screen you are asked to confirm if you want to contiue with recovery. Select "Yes".
The computer will bring you to the Advanced startup screen.
Select Troubleshoot. Under Troubleshoot you will see “Refresh” and “Reset”.
Select “Advanced options.” Located here is "System Restore."
Cheers James
Now please rate My service with the smiley Faces and Submit
Customer: replied 2 years ago.
I have got to step two but then there is no screen which asked me if I wish to continue as you have suggested in step three. In other words I cannot get to the advanced start up screen
Expert:  James K. replied 2 years ago.
what happens when you tap the F12 key on the keyboard
Customer: replied 2 years ago.
As you describe above the screen changes but the screen that comes up,is entitled InsydeH20 Setup Utility.
Across the top bar the options are Main, Security, Power Management, Advanced, Boot and Exit. At the bottom is F1 = help F5/F6 is Change Values F9 is Setup Defaults and F10 is Save and Exit
What do we do next?
Expert:  James K. replied 2 years ago.
no thats bios again you need a windows cd do you have one?
Customer: replied 2 years ago.
No as windows 8 was downloaded on line
Expert:  James K. replied 2 years ago.
you need recovery media i am afraid
Customer: replied 2 years ago.
I don't understand what does your answer mean?
Expert:  James K. replied 2 years ago.
it means
In the situation your in
You need Recovery media ether a CD or USB key.
To Re-install windows as you cannot acsess your recovery partition.
James K. and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
I have other computers. Can I download this onto a USB from the web and then plug the USB into the toshiba computer. If so can you please specify a link for me to use, I will download it and the we can continue.
Expert:  James K. replied 2 years ago.
Afraid thats not allowed ,

You need a DVD to copy to a USB

If you dont have any media

you may need a local tech who will have a disk to do the re-install
Customer: replied 2 years ago.
Ok, i assume you don't charge me for this as we couldn't fix the problem!?
Expert:  James K. replied 2 years ago.
no problem you can have a refund
Please do not reply i will request this for you