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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My toshiba laptop windows 8.1 will not open with password

Resolved Question:

hi my toshiba laptop windows 8.1 will not open with password ***** !!
please advise
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello
My name is James
welcome to just Answer
so you enter your password ***** it accept it ?
Customer: replied 2 years ago.

to start with it was saying wrong password, but now it seems to be taking the password ***** opening onto a blue page with a wavy design on it

Expert:  James K. replied 2 years ago.
can you restart and test again
Customer: replied 2 years ago.

tried to restart but still the same .

Expert:  James K. replied 2 years ago.
When you enter you password
If you then press
CTRL AND ALT and DEL
dose task manager come up
Customer: replied 2 years ago.

yes

Expert:  James K. replied 2 years ago.
Ok do this
File >new task
type explorer.exe
let me know what happens
Cheers james
now please rate my Service with the smiley Faces and Submit
Customer: replied 2 years ago.

clicked task manager and the whole page went blank

Expert:  James K. replied 2 years ago.
File >new task
type explorer.exe
let me know what happens
Cheers james
now please rate my Service with the smiley Faces and Submit
Customer: replied 2 years ago.

I'm in thank you , signed out and restarted it,

thanks for your adviceCoolCoolCool

Expert:  James K. replied 2 years ago.
Cheers james
now please rate my Service with the smiley Faces and Submit
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