I bought it in March this year
It was definitely not physical damage as was using it on my lap and not doing anything out of the ordinary. The bang followed by a crack as screen broke was followed by a smell of burning. Had only had tab on for 20 minutes
I telephoned as you asked only to be told I must have dropped it and I would have to take photos of the broken screen then pay about £ 80 to have it repaired unless there was more damage then it would be more. I assumed you all worked along the same lines and I do resent being called a liar by a company that is worth millions. I paid £128 for my tablet which is a lot of money to me. I am very disappointed indeed. I know its not your fault
I told you if its a physical damage then its not covered under warranty and if the power within the tablet has exploded and that has shot circuit the unit and that has caused the scree to broke then it is under warranty and you can challenge them that its not a physical damage rather something burst inside the unit caused the screen to crack.
I appreciate the answer. I am just very disappointed with Tesco,s who were adamant that I must have dropped it. This just isn't true but I cant go on taking pictures and arguing with their experts. Their experts even had the cheek to ask if we had bought an extended warranty with it as if that would have meant it wouldn't matter if it had been dropped. I know I didn't drop it but they are the experts. I will certainly not be buying a HUDL 2 again, A, I cant afford it and B Tesco,s have lost all the faith I had in them being a customer friendly company. Thank you for the advice any way
Thank you. I will try this
No more questions but "Why do they try to make it so difficult and say I am lying?"