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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37548
Experience:  Over 15 years of consulting to the IT industry
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I had to leave my Kindle charging and could not return for

Resolved Question:

I had to leave my Kindle charging and could not return for several hours. I cannot get into it now. It is stuck on USB drive Mode page. How can I get back to my books?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
Thank you
Customer: replied 2 years ago.

This advice worked first time I tried. Thank you so much!

Anne Hardwick

Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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