How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

My computer is running very slowly. Can you fix it?

Resolved Question:

My computer is running very slowly. Can you fix it?
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Can you go to Task Manager -> Performance and tell me what the CPU usage and Memory Usage is at? And also tell me which process from the process tab is consuming the most?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.

CPU usage is between 1 and 5%

Memory usage is 1.28 GB

Process using most memory is Internet Explorer

Expert:  Kamil Anwar replied 2 years ago.
This appears to be normal. What exactly is slow? The Internet?
Customer: replied 2 years ago.

Well, I normally use Google Chrome to access the internet, but both Chrome and IE are very slow to open and access the home page - more than a minute sometimes. I have the same problem with MS Outlook.

Very often I get a message saying the page has become unresponsive, giving the option to either wait or kill the page. I usually wait another 30 seconds or so and the page eventually opens.

Expert:  Kamil Anwar replied 2 years ago.
Okay. Please do the following:
Hold windows key and Press R
Type msconfig
And Click OK
Go to the service tab, and put a check on hide all microsoft services
Then select disable all
Then click the start-up tab, and click disable all, click apply/ok.
And restart the computer, after it has restarted, please reply back here.
Customer: replied 2 years ago.

System configuration is not responding

Expert:  Kamil Anwar replied 2 years ago.
It will. Please wait a few minutes. If it still doesn't after 5-6 minutes, let me know.
Customer: replied 2 years ago.

well, I've tried three times now, and waited for over 20 minutes. It is still saying "Not responding".

Tried to close the programme using Task Manager but was unable to reboot without unplugging and removing the battery - logging off message was still displayed after 30 minutes.

Expert:  Kamil Anwar replied 2 years ago.
Please restart the computer and repeatedly tap F8. Choose "Safe mode with networking" once it starts into safe mode with networking, repeat the steps.
Let me know
Customer: replied 2 years ago.

Right. I have now done all of this

Expert:  Kamil Anwar replied 2 years ago.
Now please click the link below and download the AdwCleaner program.
https://toolslib.net/downloads/viewdownload/1-adwcleaner/
Run this program, select "Scan", then select "Cleaning"
After cleaning finishes, agree to the prompts.
After it has restarted, a cleaning notepad file will show up.
Let me know once you see this.
Customer: replied 2 years ago.

I now have the cleaning notepad screen

Expert:  Kamil Anwar replied 2 years ago.
Close Internet Explorer.
Now hold windows key and press R
Type inetcpl.cpl
Click OK
Click Advanced
Click Reset
Put check on delete personal settings, hit reset again.
This should fix the issues. Please let me know.
Customer: replied 2 years ago.

Sorted. Very pleased with your service. Thanks for your help.

Expert:  Kamil Anwar replied 2 years ago.
You're Welcome. And, if you can take a second to rate my service by clicking the star icon, that will be greatly appreciated. Thanks
Kamil Anwar and other Computer Specialists are ready to help you