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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35350
Experience:  Over 15 years of consulting to the IT industry
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Haven't been able to load updates . Told it's error

Customer Question

Haven't been able to load updates for ages. Told it's error code 800736B2
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step,
Click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know if the updates install
Let me know the results please
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35350
Experience: Over 15 years of consulting to the IT industry
Richard and 3 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

3 6 8 4 7 6 4 0 2 7 1 6 2

Expert:  Richard replied 2 years ago.
Thanks
Expert:  Richard replied 2 years ago.
You closed the program Shaun, just as I connected.
Can you reopen it and give me the new password *****
Then leave it open please, do not close it
Customer: replied 2 years ago.

3 6 8 4 7 6 4 0 2

7 1 6 2

Expert:  Richard replied 2 years ago.
Shaun, it still says the program is closed on your computer
Plus it would have given you a different password.
Restart the computer, then run Team Viewer again and give me the New password *****
Customer: replied 2 years ago.

If I close the computer I'll lose our contact.

Expert:  Richard replied 2 years ago.
You just return to this web page Shaun, and then post a message, like you just did now.
I will be here waiting.
Customer: replied 2 years ago.

3 6 8 4 7 6 4 0 2

7 5 9 4

Expert:  Richard replied 2 years ago.
connecting
Customer: replied 2 years ago.

I had to go out today and when I returned the whole system seems to be frozen. What is happening?

Expert:  Richard replied 2 years ago.
It signed me out and I could not get back on, it was about 75% through installing updates.
What did you see on the screen?
Customer: replied 2 years ago.

I'm mailing on another device. PC screen frozen part way through installation. Now PC has switched off.

Expert:  Richard replied 2 years ago.
ok, switch it on and tell me how it loads please
Customer: replied 2 years ago.

Will have to come back to you later. Got problems booting.

Expert:  Richard replied 2 years ago.
ok, it was taking a very long time to install the updates, a few hours to get to 75% and with the update issue it may point to a fault with the hard disk
Let me know how it goes please
Customer: replied 2 years ago.

tried to download 6 updates instead of 64 as shown. Still a failure.

Can we try this again tomorrow. I've got an early appointment in the morning and need to get some sleep. Thank you for your help so far.

Expert:  Richard replied 2 years ago.
No problem Shaun
We at least have 58 updates done.
Let me know when your on

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