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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5561
Experience:  B.Sc. Computer Science with Honors
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I cannot access my hotmail account since I opened an outlook

Customer Question

I cannot access my hotmail account since I opened an outlook account.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi This is Michelle and i will be assisting you today.
The hotmail link is same but it has been upgraded to outlook my Microsoft and its been more than a year now
you open www.hotmail.com it will automatically take you to the outlook email login link as it has been merged as outlook mail.
you can use you old hotmail email address and password ***** you will receive emails without any problem.
let me know if you have any question.
Customer: replied 2 years ago.

I did so, but could not access my hotmail files or contacts

Expert:  Michelle replied 2 years ago.
are you able to login successfully to the account.
Customer: replied 2 years ago.

only the outlook account, same name (revbobvernon) but outlook instead of hotmail.

Expert:  Michelle replied 2 years ago.
can i remotely check the issue that you are logging in fine with hotmail account or not
Customer: replied 2 years ago.

Yes please! However, in the confusion I am not sure which password ***** Iast used for hotmail. Would outlook password *****?

Expert:  Michelle replied 2 years ago.
open www.teamviewer install teamviewer and let me know the id and password ***** teamviewer i will remote connect and then see where the problem is.
Customer: replied 2 years ago.

Safari 'cannot find' teamviewer.

Expert:  Michelle replied 2 years ago.
open google then search teamviewer
Expert:  Michelle replied 2 years ago.
http://www.teamviewer.com
Customer: replied 2 years ago.

downloaded teamviewer, but it will not open. I have to go, but can I log in to you when I return?

Expert:  Michelle replied 2 years ago.
yes you can all you have to do is open justanswer email click on view my answer button then you can start over again.
Customer: replied 2 years ago.

Hi there, sorry it took me a while to get back. But here I am. What should I do now?

Expert:  Michelle replied 2 years ago.
please open teamviewer and let me know the id and password ***** left side
Customer: replied 2 years ago.

378 979 118 p/w xx777r

Expert:  Michelle replied 2 years ago.
Teamviewer is not running on your computer.
Let me know the time you would be online so that i can be online and help you fix the problem.
Customer: replied 2 years ago.

I will be free in one hour, or nine, 3 pm or 10 pm British summer time.

Expert:  Michelle replied 2 years ago.
sorry i missed it please let me know today i am online whole day.
Thanks

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