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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Why is my broadband service so slow. Not as fast as your latest

Customer Question

why is my broadband service so slow. Not as fast as your latest advert.
Submitted: 1 year ago.
Category: Computer
Expert:  dresteve2000 replied 1 year ago.
Hi, I am A. Stevens here to help with your question!Could be many reasons why the service is slower then it should be. Can you try going to www.speedtest.net to see what the broadband speed reaching your computer is and let me know the results?
Customer: replied 1 year ago.

download speed 10.06

upload 0.85mbs

ping 20ms

Expert:  dresteve2000 replied 1 year ago.
Hmm..yes the speeds are not very good..what speed was advertised to you?
Expert:  dresteve2000 replied 1 year ago.
I understand, and what is the advertised speed you should be getting? 10mb down is acceptable...but it just depends on what all you are trying to do.
Customer: replied 1 year ago.

originally advertised as " up to 24 meg broadband " cant remember the latest speed but it is supposed to have gone up "smarter & faster".

The charge has gone up to cover this.

Expert:  dresteve2000 replied 1 year ago.
I understand...sometimes these adverts are not always what they seem, such as the wording "up to"
Expert:  dresteve2000 replied 1 year ago.
Is your computer working OK overall? Just having a hard time loading web pages?
Expert:  dresteve2000 replied 1 year ago.
Just want to make sure that it's not something with your computer or browser causing the issue..
Expert:  dresteve2000 replied 1 year ago.
But if you are paying more for this "new service" and still are not getting close to the speeds that were advertised..I would definitely talk to your service provider to see about changing plans or seeing what might be blocking you from getting the better speeds
Customer: replied 1 year ago.

Thanks. Computer working OK overall, just very slow accessing web sites. Am using google chrome.

Expert:  dresteve2000 replied 1 year ago.
I understand...who is the service provider for your internet?
Customer: replied 1 year ago.

Talktalk but I went onto their help website first & got justanswer.uk !!

Expert:  dresteve2000 replied 1 year ago.
I understand, let me get with talktalk and see if we can find a solution for you
Customer: replied 1 year ago.

Thankyou

Expert:  dresteve2000 replied 1 year ago.
http://help2.talktalk.co.uk/guided-assist/improve-my-broadband-speed-0
Expert:  dresteve2000 replied 1 year ago.
Can you try following this link to see if any of the help links there helps?
Customer: replied 1 year ago.

I guess my computer is now too old. Thanks for your help

Expert:  dresteve2000 replied 1 year ago.
I understand. So on your iPad your road runner email account will not let you create folders?Have you connected it through POP3?
Expert:  dresteve2000 replied 1 year ago.
Sorry about that. Please disregard the last message about the iPad, my system accidentally sent this to the wrong person.
Expert:  dresteve2000 replied 1 year ago.
Not a problem. Glad I was able to help. Please do leave a positive rating, I would really appreciate it. Thanks!

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    Computer Support Specialist

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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