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Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5653
Experience:  Certificate Course In Computer Maintenance
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I've got a C850C-11F, it runs so slowly that I'm in danger

Resolved Question:

I've got a C850C-11F, it runs so slowly that I'm in danger of breaking it in frustration.
Start-up isn't too bad, but trying to open any documents or programs takes for ever as does opening the internet or loading pages once on.
I've downloaded very few progs, and use kaspersky antivirus
Are there any pre-installed progs that I can take off to speed up this nightmare of a computer
Submitted: 2 years ago.
Category: Computer
Expert:  Sudipto replied 2 years ago.
Which version of Windows is installed in your laptop ?
Customer: replied 2 years ago.

windows 8

Expert:  Sudipto replied 2 years ago.
Do you face this problem with every type of program or only with some particular ones, like word, excel ?
Customer: replied 2 years ago.

everything

Expert:  Sudipto replied 2 years ago.
I think there are more than one antivirus program is running at a time, please follow the steps on your PC and let me know, how many antivirus program is installed. Open Action Center by clicking the Start button , clicking Control Panel, and then, under System and Security, clicking Review your computer's status.Click the arrow button next to Security to expand the section.If Windows can detect your antivirus software, it's listed under Virus protection.
Customer: replied 2 years ago.

The only security setting is for windows firewall and that's off,

the other options are system, windows update, power options, file history, storage status, add features to windows 8, admin tools & flash player

Expert:  Sudipto replied 2 years ago.
Did you clicked the arrow button next to security ?
Customer: replied 2 years ago.

mine has the tile system & security and those are th options that come up

I've gone into unintall progs and there aren't any other antiv on the system

did have avast in the past but there are just the logs on the system

Expert:  Sudipto replied 2 years ago.
Generally MS provide, preinstalled antivirus program with Windows 8 and as you have installed Kaspersky later, these two can make the system slow, can you uninstall Kaspersky and let me know the result, after that you can reinstall it .
Customer: replied 2 years ago.

will do, may take some time lol

Expert:  Sudipto replied 2 years ago.
No problem, take your time.
Customer: replied 2 years ago.

uninstalled kaspersky seemed to work

have deleted all the files to do with avast

did a search for antivirus that mentions avira & avg - they aren't active but have deleted any files associated with them

Expert:  Sudipto replied 2 years ago.
Did you buy the Kaspersky program or it is the free or trial version ?
Customer: replied 2 years ago.

I bought it, there was also an older version (2013) redundant on the system that may have caused a conflict ?? Have deleted that too, will reinstall now and let you know the outcome

Expert:  Sudipto replied 2 years ago.
Yes, that can be the problem too, please do it and let me know.
Customer: replied 2 years ago.

have just had an error come up - don't know if it's related tcrd mail application error

Expert:  Sudipto replied 2 years ago.
Can you tell me the error message ?
Expert:  Sudipto replied 2 years ago.
Can you tell me the error message ?
Customer: replied 2 years ago.

it disappeared when the computer re-started

Still downloading updates but that seems to have worked

Nearly 1am here, will finish the updates overnight but thanks for your help

Expert:  Sudipto replied 2 years ago.
Please let me know the final result and do remember to give positive rating below, as that is the only way I am compensated for my time and effort.
Sudipto and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

That seems to have helped, still not as happy as I would like but the computer is useable now

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