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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38211
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I did a backup mistake to my external 500 Gb hard drive. How

Customer Question

I did a backup mistake to my external 500 Gb hard drive. How can I get back my full storage space?
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
Are you now looking to clean up the external drive?
Thanks
Customer: replied 2 years ago.

I am looking to remove a partition that my windows 8.1 added for a backup.The partition created is 32+Gb. My external hard drive is 500 Gb but I can only reach the 32Gb.

Customer: replied 2 years ago.
Relist: Other.
I didn't get an answer!!
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

Yes

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=84aa9aad-bb0d-484d-b2e6-3b924f46d394

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38211
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.

Working on issue. Thank you.

Expert:  Viet - Computer Tech replied 2 years ago.

Sorry, it looks like your internet connection has issue, but I have resolved the issue via remote support. You external hard drive is showing full size now. If you need anything else, please come back anytime. Thank you very much for your patience.