How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5049
Experience:  Certified Computer expert with over 10 years experience.
51029781
Type Your Computer Question Here...
Chris L. is online now

I bought an ASUS X550C in a Notebook from Staples

Customer Question

I bought an ASUS X550C in a Notebook Bundle from Staples on 5/9/2014. The touchpad and card reader has never worked. I use a mouse and USB stick workaround. It is a very good computer otherwise and I want to have it working 100% . It is still under warranty but I am unable to access ASUSTEK UK Limited for the required RMA request form. That is the story ,can you help?
Submitted: 2 years ago.
Category: Computer
Expert:  Chris L. replied 2 years ago.
Hello, at this point probably the easiest thing to do is give them a call directly. The UK number is +44-1442265548 . Give them a call and see if you can get your RMA. If they tell you that you must do this online let me know and I can help you further but calling will be your fastest, easiest solution. Let me know if you have any trouble.Thanks,Chris