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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a new password ***** wish to change the kindle password

Customer Question

I have a new password ***** wish to change the kindle password ***** I keep getting "authentication failed" when I try to connect to wireless.
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.
Hi. My name is***** you for your question and the opportunity to assist. Do you have a computer running Windows connected to your wireless. If so, we can recover your wireless password ***** it.
Customer: replied 1 year ago.

I have a new wireless password. I do have a computer running windows.

Expert:  Byron replied 1 year ago.
Is the computer connected to your wireless? Not a cable that runs to your router.
What version of Windows are you using.

We can do a remote connection if you'd like:

If so,
Go to the address below to start the connection download.
-
http://tinyurl.com/RapidSupport
-
Wait for the download to begin.
(may take several moments depending on connection speed)
-
Click Run/Open when prompted.
-
When the program has loaded, a window will open giving you a 9 digit ID and a 4 or 6 digit password.
Please post those numbers in a Reply below using the same spacing.
I need them so I can connect to you.
-
You can then minimize the TeamViewer window (please do not close it).
Customer: replied 1 year ago.

ID 421 870 743. Password *****

Expert:  Byron replied 1 year ago.
Thank you. Connecting now.
Expert:  Byron replied 1 year ago.
I'm getting a message that Teamviewer is not running. Please open the program again and give me the new password. Please Do Not close the Teamviewer window. It's ok to click the minus sign to minimize it but the program must be running in order for me to connect.
Customer: replied 1 year ago.

ID 421 870 743. Password *****

Expert:  Byron replied 1 year ago.

I thought your PC was connected wirelessly.
What model Kindle do you have? Fire HD, Paperwhite etc?

Expert:  Byron replied 1 year ago.
The first thing to try is shutting down both your router and kindle. Hold/slide the power button down for 45 seconds on the Kindle and remove the power cable from your router for two minutes. With the Kindle still off plug the power back in the the HomeHub and give it two minutes to start up. Then turn on your Kindle and once it comes up connect to the wirless using the password ***** the card that came with the HomeHub.

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  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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