How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sudipto Your Own Question
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5650
Experience:  Certificate Course In Computer Maintenance
15197395
Type Your Computer Question Here...
Sudipto is online now

I have changed my email, and when I try and do an update,

Resolved Question:

Hi, I have changed my email, and when I try and do an update, on my IPad, I can't do it as the Kindle app seems to be still using my old email address, and says my I.D password ***** ***** I don't know how to change it. I have been into the Apple Store and was told I need to delete Kindle then re download. The problem is he thought I would lose all my books. Please can you help, if you understand my problem.
Jan Paton
Submitted: 2 years ago.
Category: Computer
Expert:  Sudipto replied 2 years ago.
Hi,
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.

Are you trying to update the email address on the email app or the Kindle app on your Ipad ?
Customer: replied 2 years ago.
On the kindle App. Any app downloaded since I changed email is fine.
Expert:  Sudipto replied 2 years ago.
So,you cannot login to the app, using your old email address, right ? because you have to login using that and then you can change the email id .
Customer: replied 2 years ago.
Ok I will try thanks
Expert:  Sudipto replied 2 years ago.
Please try it and let me know the result and if you are able to solve the problem then, please remember to give positive rating below this reply otherwise reply me back, so that we can continue the troubleshooting.
Sudipto and 6 other Computer Specialists are ready to help you

Related Computer Questions