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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35280
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My Norton back up needs fixing it has been running hours

Customer Question

my Norton back up needs fixing it has been running for 30 hours and it still is not completed the backup is this normal I have had to close it down to get help from you
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

A 30 hour backup is not normal. Are you backing up a lot of information? (>50 gbs)
Has this happened before? Is this your first backup?
Customer: replied 1 year ago.

no it hasn't been this long before it is normal back up time

Expert:  Josh replied 1 year ago.
Rosemary,

Please try restarting your computer and running the backup again. It is possible that there was a glitch or program preventing it from backing up properly.

Let me know the results
Customer: replied 1 year ago.

I have just redone my back up and the back up square is still red and said it at risk, security. identity and tune up are all OK

Expert:  Josh replied 1 year ago.
Was the backup successful?
Customer: replied 1 year ago.

NO

Expert:  Viet - Computer Tech replied 1 year ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you restart the computer, then let me know what happens when you run backup? Is there any error or message?

Do you have windows xp, vista, or 7, or 8?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

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