6thMay Microsoft account security alert we think that someone else might have accessed the microsoft account (user name) when this happens we require you to verify your identity with a security challenge and then change your password ***** next time you sign in.
If someone else has access to your account, they have your password ***** might be trying to access your personal information or send junk e-mail
If you haven't already recovered your account, we can help you do it now.
We then followed directions but have been told repeatedly that we have not supplied sufficient information it is a hotmail.com account
It came in to my in box the only reason that I am able to provide you an accurate account is that the last dozen or so e-mails can still be viewed on my husbands i-pad but deleted or sent e-mails are not available
Not sure quite what it is you require but we pressed the recover account bar which took us to login.live.com/microsoftcorporation this is when we were told it was the incorrect password, which is the only password ***** have ever had
I don't recall setting up any thing specific. I don't have a favorite football team but we did put in my husband's to see if it made any difference. They asked for all the different passwords we had used on the account and we have only had one. They also asked for the registration number of my x-box and the credit card we paid for it with not sure I even know what an x-box is and certainly have never owned one. There were none of the usual mother's maiden name, first school etc. The account is at least 12 years old and probably has nothing on it that is of any use to anyone else
please confirm that I will not be charged for this