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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2037
Experience:  A+ MCSE with over 12 years experience.
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While changing my selection of books on my Kindle i inadvertably

Customer Question

while changing my selection of books on my Kindle i inadvertably deleted library from my Kindle. resulting in my being unable download books from my library
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.
Hi. My name is***** you for your question and the opportunity to assist. Can you tell me which Kindle model you are using?
Customer: replied 1 year ago.

3g model

Expert:  Byron replied 1 year ago.
Thank you. Which one in the picture below?
graphic
Expert:  Byron replied 1 year ago.

Since I'm not 100% certain of your model I'll suggest two ways to reset the device.

Power the device off and then back on so that you are on the passcode screen.

The first is to enter in the passcode field:###-##-####/p>

Should that not work continue entering incorrect passwords. After the fifth attemp you will be given the option to reset the device.

Customer: replied 1 year ago.

I have tried entering incorrect password ***** no option appears to reset device

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