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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5497
Experience:  B.Sc. Computer Science with Honors
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I have a Samsung notebook 3530EA. It has been working fine

Resolved Question:

I have a Samsung notebook 3530EA. It has been working fine but today when I logged in it went to the blue swirly page with Windows 7 Home Premium written at the bottom and I can't get out of it. the cursor moves but even if I force shutdown or shut off it still opens on that pag. I have pressed all the buttons to no avail. Help!
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
Please restart your computer and tap the f8 key
select safe mode option from advanced menu screen
let me know if you are able to reach safe mode desktop or not
i will suggest further accordingly
Customer: replied 2 years ago.
Have highlighted safe mode
Expert:  Michelle replied 2 years ago.
highlight safe mode and press enter
let me know if you reach safe mode desktop with start button and icons
i will suggest further accordingly
Customer: replied 2 years ago.
Have icons and start button also windows help and support box has popped up in right hand corner
Expert:  Michelle replied 2 years ago.
ok let me know since when the problem started of blue swirly page with Windows 7 Home Premium written at the bottom
Customer: replied 2 years ago.
About 2 hours ago
Expert:  Michelle replied 2 years ago.
the system restore should reverse any changes to the system that might have caused the issue to occour.
click start...in the search box type system restore
in the window that appears, restore computer to earlier date and time and click next
select a date may be a week or 2 back when system was running fine and click next
follow the onscreen steps
once the restore completes the computer will boot normally
let me know if issue repeats or goes off and i will assist further
please click on a smiley face below or stars above to complete the rating if your issue gets resolved; else let me know and we will continue troubleshooting
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Customer: replied 2 years ago.
It has critical update written under "type"to the first 2 dates and system next to the last date. which one do I press?
Expert:  Michelle replied 2 years ago.
select the one that is most nearest ..any date other than today of the critical updates..
if critical updates has today's date them select the one that says system
Customer: replied 2 years ago.
Many thanks. problem sorted
Expert:  Michelle replied 2 years ago.
please click on a smiley face below or stars above to complete the rating if your question has been answered
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