How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I have HP deskjet 3050 j610 wireless printer/scanner. In the

Customer Question

I have HP deskjet 3050 j610 wireless printer/scanner. In the past I have managed to use it successfully but lately not so,It won't connect, i got a message to press WPS button on the SKY "router" (assumed it meant modem,where I found it) It counts down,visably from 2mins.to Zero and the instructs me "connection failure ,pressOK and try again" What am I doing wrong? or is it banjacksed?
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.


Do you remember making any changes to your computer or printer/scanner recently?
Customer: replied 1 year ago.

Sorry for delay, no, I have, not that I remember, made any alterations.

Regards, Mike

Expert:  IT Miro replied 1 year ago.
OK.

The printer/scanner will need to be re-installed. Are you able to connect it to your computer using a USB cable? After the re-installation, you can choose wireless connection.

If you want, I can remotely connect to your computer and help you re-install the printer for you.
Customer: replied 1 year ago.

Hi IT Moro,

Great! I can do that easily but not tonight, can we talk again tomorrow? I have a deadline healthwise,I have to go for medication now. Hoping you can agree to this I will contact you tomorrow,is that OK? Let me know what you want me to do.

Regards, Mike.................

Expert:  IT Miro replied 1 year ago.
Sure, no problem.

Whenever you are ready tomorrow, just go to this page and send me a message. I will respond and will send you the instructions on what to do next.

Regards,
IT Miro
Expert:  IT Miro replied 1 year ago.
Hi again!

Do you still require assistance with this issue?

Let me know,
IT Miro
Expert:  IT Miro replied 1 year ago.
Hi!

Were you able to read my messages sent to you?
Customer: replied 1 year ago.

Hi Miro,

Sorry about delay, I am unwell at the moment-I wasn't aware you were trying to contact me so often I have been offline.I will contact you when I amwell again.I will ask for your attention.

Regards, Mike

Expert:  IT Miro replied 1 year ago.
No problem, Mike.

Just send me a message here whenever you want to continue.

I wish you well!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions