How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5208
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

My email account has been hacked and i need help to retrieve

Customer Question

hi my email account has been hacked and i need help to retrieve my emails.i cannot open my email and i would like to know how or what to do.
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Who is your email with and what is the part after the @ symbol?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $49 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 2 years ago.

hotmail.co.uk

Expert:  Kamil Anwar replied 2 years ago.
and the part before the @ symbol?
Customer: replied 2 years ago.

XXXXXXXXXXX

i would like you to remotely connect to my computer and fix the issue please.

Expert:  Kamil Anwar replied 2 years ago.
I sent request for remote service. Please accept it, then follow steps here to connect with me.
Kamil Anwar and other Computer Specialists are ready to help you
Expert:  Kamil Anwar replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=921321
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Expert:  Kamil Anwar replied 2 years ago.
Do you have access to your cell phone number ending in 71?
Customer: replied 2 years ago.

yes

Expert:  Kamil Anwar replied 2 years ago.
please type me the last 4 digits of this number.
Expert:  Kamil Anwar replied 2 years ago.
You should have received a message with a code, please type that to me here.
Customer: replied 2 years ago.
(###) ###-####/p>
Expert:  Kamil Anwar replied 2 years ago.
Please try the new password:
justanswer23
Customer: replied 2 years ago.

justanswer23

Expert:  Kamil Anwar replied 2 years ago.
yes
Customer: replied 2 years ago.

sorry what info do you require

Expert:  Kamil Anwar replied 2 years ago.
I want you to try to login using justanswer23 as your password.
Customer: replied 2 years ago.

i have tried to login with the password ***** nothing happened.

Expert:  Kamil Anwar replied 2 years ago.

I can login fine, make sure you are using the correct email address: Go to: www.hotmail.co.uk the password ***** ***** I can see your emails. Please check.

Customer: replied 2 years ago.

i can see emails up to 15/5/15.this was the day my emails was hacked.i cannot see any new mails after why?

Expert:  Kamil Anwar replied 2 years ago.
The hacker appears to have deleted them, he was also requesting copies of your emails to his address at cashmoni0015 yahoo.com which i have removed.
Customer: replied 2 years ago.

do i need to change my email adress now.if so how do i do this.

Expert:  Kamil Anwar replied 2 years ago.
You don't need to change your email address, just change your password ***** that will do.
You can do this from Mail Settings:
https://account.microsoft.com/?lang=en-GB
Under the section "Security & Privacy" -> "Change Password"
And also, keep your security information up to date, such as phone number which already is.
And the password ***** be a secure one, not an easy one that anyone can guess.
Customer: replied 2 years ago.

thank you Kamil,you have been a great help.

Expert:  Kamil Anwar replied 2 years ago.
You're Welcome, Sir.