Yes error code80072EF3 I have also lost the sound. Is this part of the same problem?
I did try this and whereas the update response came up with the same error code I mislaid the response box and appear to have now paid twice whilst trying to find it.
No joy. The update gave the same response and code errer
The date , time and timezone were correct and the update gave the same response
opened command prompt and sfc/scannow. "you have to be an administrator.....
Igo a response "chdsk is not recognised.....
I typed in chdsk/r and got the response 'chdsk is not ....etc.
my apologies for mistyping chkdsk.
now I have a response'chkdsk cannot run becaus the volume is in use by another process. would you...........
My apologies again .
I thought that I had followed instructions exactly but mistyped chkdsk initially.
I did load cc cleaner and scanned the registry as requested.
I then continued as instructed
I think that we are not getting very far and I need a rest and so will stop now.
Is it possible to resume later?