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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40334
Experience:  Over 15 years of consulting to the IT industry
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Can not get hub or internet working even after going through

Resolved Question:

can not get hub or internet working even after going through set up
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are the lights showing on the Hub? Has it worked before?
Customer: replied 2 years ago.

yes lights are on also working before

Expert:  Richard replied 2 years ago.
Thanks John
On the back of the hub is a reset button. You may need a paperclip, and with it powered on, push the reset button in for 10 seconds and release.
Wait 10 minutes then tell me if you now get internet please.
Let me know the results please
Thank you
Richard and 5 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

still not got any internet

Expert:  Richard replied 2 years ago.
how are you communicating with me now John?
Customer: replied 2 years ago.

no internet or catch up tv

Expert:  Richard replied 2 years ago.
I saw John and asked, how are you communicating with me now John?