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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 21045
Experience:  Expert for over 10 years
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Can you please help me I have lost my Ryanair booking itinerary,they

Resolved Question:

Can you please help me I have lost my Ryanair booking itinerary,they have disappeared from my hotmail and I need them to check in,I have just changed my password ***** I don't know if that is why I can't retrieve them I had forgotten my old password
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Are you able to sign into your Hotmail account now?
Customer: replied 2 years ago.
Yes
Expert:  Josh replied 2 years ago.
Elaine,

Have you checked the Deleted folder within Hotmail? (It is on the left hand side)
Customer: replied 2 years ago.
I cannot get a delete folder up
Expert:  Josh replied 2 years ago.
How do you access your email account? Is it through Internet Explorer, Firefox, Chrome, or an email program such as Outlook?
Customer: replied 2 years ago.
Chrome
Expert:  Josh replied 2 years ago.
Elaine,

Do you see the DELETED option on the left hand side after you signed into your Hotmail account?
Customer: replied 2 years ago.
No
Expert:  Josh replied 2 years ago.
graphic

Take a look at the image and see the option in Yellow above --
Customer: replied 2 years ago.
I do not get that list up on my ipad
Expert:  Josh replied 2 years ago.
Elaine,

Are you looking through Safari on the iPad or using the built-in email program?
Customer: replied 2 years ago.
I think it is not iPad built in email program. have you got my email because every time I put it in on your site it says someone else as used it,I don't know why I tryed to put it into my phone I don't know if that is what it ment
Expert:  Josh replied 2 years ago.
Elaine,

Do you have a computer that you can use to follow my steps?
Customer: replied 2 years ago.
Yes I will pug in
Expert:  Josh replied 2 years ago.
Great!

On your computer, go to http://hotmail.com

Sign into your account

On the left hand side (check for the DELETED folder option); click on it

Look for your email that is missing
Customer: replied 2 years ago.
My email as not been deleted but I have gone right back on computer to 11th April the booking date and it as come up,is there any way I can put it on save
Expert:  Josh replied 2 years ago.
Elaine,
Please open the email and FORWARD it to yourself and it should appear on your iPad
Josh and 2 other Computer Specialists are ready to help you