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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to use the Kindle.
To remove books from the cloud first note that this deletes them for good so you would have to purchase them again.
To do this, on your computer
Go to Manage Your Content and Devices.Click here to go to this
From Your Content, change the Show drop-down menu to the appropriate category, if needed.
Select the title(s) that you want to delete, and then select Delete.
To confirm, select Yes, delete permanently.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
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