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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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A virus has snuck into my aol mail account and has sent out

Customer Question

a virus has snuck into my aol mail account and has sent out promo's to all my contacts. Am on a macBook pro. What to do? Thank you.
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you still able to sign in and/or use your AOL email account?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I can still sign into my mail. We can do a remote session.

Expert:  Viet - Computer Tech replied 2 years ago.

Thank you. Please accept the remote support offer, then please do the following in order to connect with me remotely:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

When you are available, please reply back at the box below to continue. Thank you,

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