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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Still having frequent blue screen issues with model VPCF22C5E

Customer Question

Still having frequent blue screen issues with model VPCF22C5E after some years.
Can you help
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
let me know the error code x00xxxxx
Customer: replied 1 year ago.

Difficult to say. Blue screen only lasts for short time making it difficult to record from the screen in time. Will now have to wait...for next shut-down.

Expert:  Michelle replied 1 year ago.
since how long the problem started.
have you installed or made any changes before the blue screen started to pop
try to let me know the error code then i can identify the problem.
Customer: replied 1 year ago.

Hi

The problem has existed ever since purchasing this laptop and others had noted similar issues with this model around 2010/11. Sadly, I was not aware of this then.

Blue screen as I was replying to you so all my comments have also been lost. Did not spot the error code before it shut down. Will attempt to do so on next one!

Had to also walk the dog before reconnecting..apologies.

Expert:  Michelle replied 1 year ago.
the blue screen appears for many different reasons it can be a hardware conflict and it could be a driver software corruption or conflict.
That is the reason i wanted to know the error codes.
or there is one more way to find out in the registry which i believe you will not be comfortable following the keys and numbers.
We have an additional remote access service which you can opt for the price is $80 but i can offer you a 50 to 60 % discount on it.
i will be remotely working on your computer while you sit back watch the fix.
let me know when you are ready.
Customer: replied 1 year ago.

Ok. Is this also non returnable?

Is there a key I can use to freeze the blue screen for just enough time to read the details?

Expert:  Michelle replied 1 year ago.
yes when the blue screen appears you press teh prtscn button right on the top of the keyboard where the F12 key ends
once you did that and it loads windows however you can open mspaint and paste it there.
to open mspaint click on start button run and type in mspaint and hit enter.
as the mspaint windows opens press Ctrl and V together.
Customer: replied 1 year ago.

Thank you .

Watch this space. May take up your offer of a fix if I can catch the evidence!

Expert:  Michelle replied 1 year ago.
ok

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