How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37653
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

PLEASE help, I cannot find any of my books. I at least eleven

Resolved Question:

PLEASE help, I cannot find any of my books. I at least eleven pages of books just not there. I'm not technical and don't know what to do I have the basic kindle
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
It looks like your Kindle was reset Judith.
What you need to do is register it again and you can then get access to all your books again.
Can you complete the setup on the screen?
Please let me know
Customer: replied 2 years ago.

now my kindle keeps going to why fie ?

Expert:  Richard replied 2 years ago.
yes, it requires you connect it to the wifi network Judith.
Can you do this please?
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

no I have no wifi here

Expert:  Richard replied 2 years ago.
Are you sure Judith as you would have needed it to initially set up the Kindle.
Can you tell me the make and model of your internet router and I can check as nearly all have wifi now.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.