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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31123
Experience:  Over 15 years of consulting to the IT industry
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I keep getting a message every time we want to play games,

Customer Question

I keep getting a message every time we want to play games, "amazon Appstore: store connection failed. An error occurred connecting to Amazon's Appstore. Please try again. Could you please help.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and tell me please if you still have the problem.
Let me know the results please
Thank you
Customer: replied 1 year ago.

I am getting the same message

Expert:  Richard replied 1 year ago.
Can you tell me please which model Kindle this is
Customer: replied 1 year ago.

Kindle Fire HD

Expert:  Richard replied 1 year ago.
Thank you
Can you go to settings, Wifi
Tap on your wifi connection and tap forget.
Then repeat my initial instructions.
Once done, go to Settings, Wifi, tap on your wifi network and tap connect.
Then try the games and let me know please if you still have the problem
Customer: replied 1 year ago.

Still the same

Expert:  Richard replied 1 year ago.
ok, we will have to reset the Kindle
This is going to remove all data and return the kindle to new but there is no way to avoid this. Your books will be there once you register it again. Apps you will need to install.
To do the reset, slide from the top and press more
On the settings screen tap Device
At the very bottom you'll see the option, "Reset to Factory Defaults". Underneath it says, "Removes all personal data from your device."
Perform this, and when it has complete, set up the Kindle again, download an app and tell me please if it now functions correctly
Let me know the results please

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