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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have forgotten my old Adobe ID,I need a new ID to allow

Resolved Question:

Hi I have forgotten my old Adobe ID,I need a new ID to allow to install lightroom 6 from a disc. have the E mail with web address for link to instructions how to reset password. I am not able to open link from the E mail,and have tried the copy and paste, into my browser as instructed. the message in site for adobe tells me that I have made a mistake in how I wrote the web address, which has me a little puzzled as it is a direct copy from the E mail.
A little help please
Mick
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
Hello sir/madam, I would like to help you, please let me know when you are ready.
Jerry Hannell and 5 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 2 years ago.
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx
Customer: replied 2 years ago.

Id Micheal green

password *****

Expert:  Jerry Hannell replied 2 years ago.

hi again,

were you able to click the link and run it?

link: http://tiny.cc/z5lvcx

Customer: replied 2 years ago.

Yes to direct control

Expert:  Jerry Hannell replied 2 years ago.
do you see the ID number?
Customer: replied 2 years ago.

saw new Id but no idea of what to do next

Expert:  Jerry Hannell replied 2 years ago.

what is the ID number? (can you copy& paste here)

also, can you give the password *****

Customer: replied 2 years ago.

489 782 965 Id no from tiny/cc/z5lcvx

Expert:  Jerry Hannell replied 2 years ago.
do you also have the Password? (4 digit password)
Customer: replied 2 years ago.

password *****

Expert:  Jerry Hannell replied 2 years ago.
is the program running now? (is it on screen?)
Customer: replied 2 years ago.

lightroom is not running at the moment will not run until ID verified

the tiny.cc/cz is not running

Customer: replied 2 years ago.

which program are you speaking about lightroom, if so no unable to open until Id accepted,

Customer: replied 2 years ago.

hi have you forgotten me,

the information you asked for is

ID 489 782 965

password *****

light room is running at the moment and has stopped running waiting for Adobe ID verification before proceeding

Expert:  Jerry Hannell replied 2 years ago.

hi again,

can you run the program again from this link:

link: http://tiny.cc/z5lvcx

Customer: replied 2 years ago.

dear *****,

A friend drop in and stated the obvious, why not create a new E mail address and use that, as homer would say daaaaa!, so that is what I did,

thanks for your input.and thank you for all your efforts as I am up and running, our contract is at an end, and thanks from my dog how will be pleased that he is now off for run,

Mick, and Gus he is the dog, bye the way