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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37648
Experience:  Over 15 years of consulting to the IT industry
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My e-mail will not accept my password

Customer Question

my e-mail will not accept my password
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
For privacy reasons, we block email addresses.
Can you tell me just the part of your email address AFTER the @ symbol please?
eg: @yahoo.com, @gmail.com
Thank you
Customer: replied 2 years ago.
Answer is @aol.co.uk
Expert:  Richard replied 2 years ago.
Thank you
I would like you please to reset your password ***** your account then use this new password ***** sign.
Use my link below to reset the password
https://account.aol.com/account/password/start
And then use this new password ***** sign in
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.
Aol does not accept any passwords can you take control of access to my e mails
Expert:  Richard replied 2 years ago.
yes, and do the instructions I gave you to do as you did not do this.
Accept the offer I made and I can do this Clifford
Customer: replied 2 years ago.
Each time I enter my password ***** response from aol is BLERK your sign-in got derailed
Expert:  Richard replied 2 years ago.
ok, are you reading any of my messages Clifford? As you have not responded to any of my messages
Customer: replied 2 years ago.
I am reading your messages on a tablet because I cannot sign-in on my computer
Expert:  Richard replied 2 years ago.
You cant sign onto your computer at all?
You said it was just email thats the problem