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I have an intel core i5 acer . Windows 8.1 is the operating system . I use google as a search engine. The Product ID is: 0017-60516 57787 AAOEM
I forgot to add the laptop screen only boots up with difficulty and a great deal of glare initially which might be related to the flaw in Norton anti virus scan packaage
This only retrieves a Norton online backup offer
I tried entering the product key several times as ordered and it will not recognise it. I cannot proceed to install on this machine
Please remotely connect