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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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Kindle fire have lost connection to network BT Hub5-2653 system

Resolved Question:

kindle fire have lost connection to network BT Hub5-2653 system may be overloaded ?remove files
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and try to connect.
Let me know the results please
Thank you
Customer: replied 2 years ago.

this appears to be failure in BT Hub 5 26F3 authentication what ca I do

Expert:  Richard replied 2 years ago.
This is the password ***** using Jeremy
On the Hub is a label. Look on it for wireless Key or Security Key and this is what you use as the password ***** connecting it.
Let me know the results please
Customer: replied 2 years ago.

I cannot solve the problem of authorisationBT hub 5 25F on the list of cnnections BTfon. is valid.Perhaps it would help if I knew what authorisation meant

Expert:  Richard replied 2 years ago.
It means Password ***** I gave the instructions to your Jeremy to get the password.
Did you follow this?
Richard and 5 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Thank you
Customer: replied 2 years ago.

error to HB5 now corrected stupid mistake!