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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 34039
Experience:  Over 15 years of consulting to the IT industry
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Kindle fire hd screen has locked how can i open screen

Resolved Question:

kindle fire hd screen has locked how can i open screen
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You mean it is asking you for a password ***** you do not remember what it is?
Or the screen is not responding at all?
Customer: replied 1 year ago.

the screen is not responding at all

Expert:  Richard replied 1 year ago.
Thank you .
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and use it.
Let me know the results please
Thank you
Customer: replied 1 year ago.

i had already tried that several times but have tried it again same thing happens. will not slide to open

Expert:  Richard replied 1 year ago.
When you hold the power button down, does it turn off?
Customer: replied 1 year ago.

no

Expert:  Richard replied 1 year ago.
ok, hold the power to off for 60 seconds with the charger disconnected.
Does it then turn off?
Customer: replied 1 year ago.

yes

Expert:  Richard replied 1 year ago.
ok, now it turned off, turn it on and tell me if it is now responsive please.
Customer: replied 1 year ago.

on screen message . text-to-speech download required

you must download a text-to-speech voice for the language you selected.

please go to settings, language,text-to-speech,then download additional voices.

i haven't tried to change language, and it will not respond by pressing any part of the sceen. last thing i did a few months ago was buy books and it hasn't worked since

Expert:  Richard replied 1 year ago.
Thanks, ***** ***** the problem
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 34039
Experience: Over 15 years of consulting to the IT industry
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