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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37478
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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New tablet on switching on advised update available.problem

Resolved Question:

new tablet on switching on advised update available.problem downloading.internet connection ok unable to proceed please advise.
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your new tablet?

What is showing on the tablet's screen now?

Does it let you shut down / turn off the tablet?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

hudl2.shows-'unable to download'.locked out. can only switch off.new item only got it yesterday

Expert:  Viet - Computer Tech replied 2 years ago.
Press& hold the power on/off button for about 15 seconds, then turn it on. Then let me know what happens. Please reply at the box below. Thank you.
Customer: replied 2 years ago.

switches off

Expert:  Viet - Computer Tech replied 2 years ago.
After holding the Power On/Off button for about 15 seconds, then turn on the tablet, then what does it show on the tablet? Please let me know. Thank you.
Customer: replied 2 years ago.

shows 'Update available' Download-pressed. Shows 'Downloading 113MB 23 minutes left.' On past attempts minutes left will not fall and will advise 'problem downloading.Now reads'34% 17 minutes left' .

Expert:  Viet - Computer Tech replied 2 years ago.
Great. That is looking good. Please wait, then let me know the result later. I will help further if there is still issue. Thank you for your patience.
Customer: replied 2 years ago.

read 'installing updates'. now reads 'updating apps'. how long should this take?.

Expert:  Viet - Computer Tech replied 2 years ago.
It depends how many updates / apps there are. Does it show the progress status or list of apps? It could take 10 to 30 minutes. Please wait and check. Thank you.
Customer: replied 2 years ago.

Does not show progress or list of apps.

Expert:  Viet - Computer Tech replied 2 years ago.
OK, wait about 20 more minutes or until it's done updating, then let me know. Thank you.
Customer: replied 2 years ago.

seems ok now. why did it take so long.do i have an internet problem?

Expert:  Viet - Computer Tech replied 2 years ago.
Great. No, your internet should not have any problem. For first time setup, there are usually many new updates, so it takes long; in the future, each update would install individually each time, so it should be faster. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much for your patience
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