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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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My product key is not recognised

Customer Question

My product key is not recognised
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
For which software product are you trying to enter the Key for?
And where did you get the Key and software product from?
Thank you
Customer: replied 2 years ago.

Windows 7 Home Premium

Key product code on back of laptop

Expert:  Richard replied 2 years ago.
Are you installing windows from a disk?
And what is the make and model of the Laptop?
Customer: replied 2 years ago.

No not from disk

Laptop make is ESPRIMO MOBILE Fujitsu Model

MS2239

Expert:  Richard replied 2 years ago.
ok, where are you installing windows from?
Customer: replied 2 years ago.

What do you mean?

Expert:  Richard replied 2 years ago.
If you are not installing windows from a Disk, where are you installing it from?
Customer: replied 2 years ago.

From Microsoft Office

Expert:  Richard replied 2 years ago.
Ok, so its not windows 7 you are installing, its Microsoft Office.
The product key you are trying to enter is for windows not Microsoft Office.
You need to use the Product key that came with the Microsoft Office disk, it will be on the Sleeve of the DVD.

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