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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5261
Experience:  B.Sc. Computer Science with Honors
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I've locked my phone and it is asking pin number. I've

Resolved Question:

I've locked my phone and it is asking for a pin number. I've only recently bought it, and it's my first phone of this type. I don't know the number, and when I went onto your other site, and put in my imei number it said I'd got it wrong, which when I checked was not so
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
please let me know the make and model of the phone
Customer: replied 1 year ago.

acer liquid Z200

Expert:  Michelle replied 1 year ago.
in order to bypass the screen lock\password, you will have to hard reset the phone
a reset would erase all apps and contacts saved on the phone but will not affect anything saved on the sd card
please follow the below steps
1. Power down your device.
2. Press and hold the recovery buttons.
any of the below sequences will work..try them one by one
Volume Up + Home + Power
Volume Down + Power
Home + Power
3. Select Factory Reset.
4. Wait for the restore process to compete.
let me know if you face any difficulty
Customer: replied 1 year ago.

DOESN'T WORK

Expert:  Michelle replied 1 year ago.
try the below
Power off your device.
Boot in recovery mode by pressing and holding Volume Down and Power Button at the same time.
Release all buttons when the Acer Liquid Z200 screen flickers and in a few seconds the Recovery screen will appear.
let me know the status
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5261
Experience: B.Sc. Computer Science with Honors
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