I only use Internet Explorer
that's fine ok
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=35470ad4-1ff9-445a-b143-56b8498dc5f7# that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.